Frequently Asked Questions
Our limited-edition prints are museum-quality, printed with archival pigment inks on 100% cotton rag paper (unless otherwise noted). Each print is exclusive to 20x200. Contemporary artist prints include a Certificate of Authenticity that's been numbered and signed by the artist. We work closely with all our artists to ensure their editions are presented according to their intentions. Our Vintage and Space editions have been hand-selected by our founder and chief curator, Jen Bekman, and their digital files carefully restored to the beauty of the original prints.
Something we're especially proud of: contemporary artists get paid for every single print we sell—supporting both them and our goal to help every one of them quit their day jobs to make art full-time.
Our collectors also have the option of adding our expert custom framing to their art. More on that below.
Sizes listed indicate the size of the paper in inches, not the size of the image. Most of our editions are printed with a margin.
Margin sizes vary depending on the proportions of the image, and margins will change with differently sized images. Our prints have a minimum margin of .5", with a few exceptions in order to present the work according to an artist's intent. Margins for our largest images may be as much as 5”. Having a margin protects the image from damage and allows for easier framing and mounting.
For reference, minimum margins for some common print sizes are as follows:
8"x10" prints have a minimum border of 0.5"
11"x14" prints have a minimum border of 0.5"
16"x20" prints have a minimum border of 1.5"
20"x24" prints have a minimum border of 2.5"
24"x30" prints have a minimum border of 2.5"
30"x40" prints have a minimum border of 2.5"
If you'd like specific image or margin dimensions for a given edition, shoot us an email at email@example.com
The archival pigment prints on our site are limited-edition artworks that are produced in limited quantities, so once a print is sold out it's gone for good. Our limited quantities are part of what make our prints so special, but unfortunately that means you may miss out on an edition if you don't act fast.
Computers are often calibrated differently, so the color of our art as seen online may vary ever so slightly depending on the color reproduction of a given computer screen. Computer screens are also lit from behind, which can sometimes give a false brightness to an image that varies from manufacturer to manufacturer.
Our handcrafted custom made frames are the quickest way to get gorgeous art up on your walls! Choose between black or white wood—we'll also suggest a frame color based on what we think will best suit the image. Pop over here for more information on frame construction and the materials we use.
If you'd like our experts to frame your print, first select the print size you’d like to purchase, then select your choice of frame from the options that pop up below. Don't see a framing option? Some larger-sized prints don't list framing; if you'd like to arrange a consultation about options, please email firstname.lastname@example.org. Note that all custom-framed orders are final sale.
Our frames are made to order by hand, so they take a bit longer to ship. See below for more information on shipping timelines for framed art. We do not currently ship framed art internationally, but we hope to be able to in the future.
A few of our custom-framed editions are not matted. These editions are floated using a hinge float technique—when you select a frame for these artworks, you will see the word "floated" next to the frame description. The result is a look that keeps your art "floated" in the center of the frame.
For preservation, the amount of adhesive that is affixed to the backside of the print is extremely minimal (the sides are actually never affixed). The natural tendency of paper is to "breathe", shifting over time due to changes in moisture and humidity. Affixing the art entirely to a matboard runs the risk of ruining the print (through stretching, warping, etc.) as it reacts to that moisture and humidity without room to breathe.
For more information on the floating technique we use and why, head over here.
Yes! Just go to our gift certificate page and choose a value. If our pre-determined values don't work for you, email us at email@example.com to request a gift card for a custom value and we'll whip that up. Please note that gift certificates are final sale and not eligible for returns. Discount and voucher codes cannot be applied to the price of a gift certificate.
Email us at firstname.lastname@example.org and include your order number. We'll get back to you as quickly as we can—we respond to most emails within 24 hours during the business week! You can also leave us a voicemail at (212) 219-0166, but email is generally a much faster way to reach us.
You'll receive an order confirmation email. Check your spam folder if you don't see it in your inbox! We process orders Monday through Friday at noon Eastern. Your order may ship as soon as the very next day, but please see below for our standard shipping timelines. When your order ships, we'll email you a shipping confirmation including a tracking number. All framed art is shipped individually and separately from unframed art, and larger unframed prints may be shipped individually. If multiple Artist-Made items are ordered, they may ship together, but they will not ship with prints or framed prints.
The Certificate of Authenticity that accompanies a contemporary artist print is irreplaceable—so hold on tight! If you've purchased a framed edition, the Certificate of Authenticity and Artist Info Sheet will arrive securely affixed to the back of your frame in a clear plastic sleeve. If you purchased a print alone, we suggest you either affix the documents to your frame of choice in a similar manner, or find a safe place to store them.
Vintage & Space Editions do not come with separate Certificates of Authenticity, though they're all limited editions. You can review their edition structure (how many prints exist per size) in the "Details" section of their individual artwork page.
In some instances (new releases, special editions, discounted editions) we reserve the right to limit it to one per customer. This way we can spread the art around!
Maybe. Just email our customer service department at email@example.com and be sure to include your code so we can look it up. Keep in mind that only one voucher code may be applied per order, voucher codes cannot be combined or applied to Gift Certificate prices, and expired vouchers may only be redeemable at the purchase price.
Discount codes cannot be combined, so check to make sure you haven't already applied one to your order. Discount codes cannot be used to purchase gift certificates. There are also a few artists and artworks that are not eligible to be discounted. You can see what is not eligible for a discount here. Still no dice? Contact us and we'll look into it ASAP! Note that discount codes cannot be applied retroactively.
All of the prices listed on our website are in US Dollars (USD). If you’d like to convert the prices to your country’s currency with the most up-to-date conversion rate, there are tons of currency converters available online.
If you wish to cancel your order or change your order or shipping information, please contact firstname.lastname@example.org as soon as possible. In order to provide the absolute best service, we ship orders as soon as we can, sometimes even the same day they're placed. If your order ships before we receive your cancellation request, we will not be able to modify your order, and you will be responsible for returning the item for a refund excluding shipping (see below for more info about returns). Custom framed orders are final sale and cannot be cancelled.
Shipping & Returns
Gift certificates are delivered immediately by email.
Unframed prints typically ship via USPS within 10 business days of your order date, although they may ship as soon as the very next day. You'll receive a shipment confirmation email along with a tracking number the moment your order ships. In the continental US, delivery time is typically 1-5 business days, barring any unusual delays related to inclement weather or other unavoidable setbacks encountered while your package is in transit. International orders typically take 10-14 business days, but may be delayed due to customs (import fees may apply). See below for more information on international shipments.
Custom framed prints are made-to-order by hand (which takes some time!) They generally ship within 2-4 weeks of your order date, via FedEx Ground. You'll receive a tracking number and shipment confirmation the moment your order ships. Delivery time is typically 1-5 business days from shipment date.
Artist-Made editions may require extended shipping timelines. Please refer to their individual product pages for details.
If you need your order expedited, send us an email at email@example.com and we'll see what we can do!
If the shipping carrier loses your original package, we'll be able to ship a replacement 30 days after the original shipping date, but not before. If you purchased Route Package Protection and your order is missing in transit or has been marked as delivered (and you didn’t receive it) file a claim with Route as soon as possible to coordinate a refund or a replacement. See more about Route below.
Our Quick Ship artworks are the answer to your last minute art needs. All artworks in our Quick Ship collection ship within 1 business day. Prints in this collection cannot be framed, and framed artworks in this collection are only available in the custom frame color pictured (white or black—more on our handcrafted framing here).
Route’s Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. When you place an order with Route protecting, you’ll have the opportunity to download the Route app to track its progress in real time. Learn more about Route here.
Price for insurance is dictated by Route and is based on the total purchase price of your order. We strongly suggest purchasing Route to protect your precious cargo! We will not be able to re-ship or refund orders that go missing if you do not purchase Route.
If you have any questions about Route, please don’t hesitate to reach out to us at firstname.lastname@example.org.
If your order is missing in transit or has been marked as delivered (and you didn’t receive it) reach out to Route directly concerning your order. We strongly recommend filing a claim with Route as soon as possible. They are highly responsive and will coordinate refunding or re-shipping your order.
Yes! 20x200 ships internationally (including to Australia, the UK, and Canada). You will be able to select your country from a dropdown list during checkout. If you don't see your country of residence drop us a line and we'll work on adding it. Unfortunately, custom-framed prints cannot be shipped outside of the U.S. Please note that all international orders are final sale and ineligible for return or refund.
Once shipped, international packages typically take 10-14 business days to reach their destination, but they may be delayed due to the processing speed of your local customs department. Sadly, we have no say over how quickly your local customs department processes your package—wish we did!
Please note that all international packages may be subject to additional customs, duties, or other fees. 20x200 has no control over these fees, as they're calculated by a given country's customs department, so unfortunately we cannot be responsible for them.
No problem! As soon as we receive the original package, we'll get your order sent back out to you right away. If your package was unclaimed or the address you provided was incorrect, a re-shipment fee may apply.
Nope. In-person pickups aren't possible at the moment.
All returns need to be authorized by 20x200, so please contact us to begin the returns process. Most unframed prints are eligible for a refund if we receive the return within 30 days of the original delivery date. Since all of our art is limited-edition, we need to verify the condition of the print and its matching Certificate Of Authenticity before we can issue a refund.
Final sale items cannot be returned, including items purchased during our Semi-Annual Sale or using another final sale discount code. Quick Ship unframed prints and framed prints are final sale and ineligible for a return or refund. Unframed prints over 16"x20" are final sale and ineligible for a return or refund. All custom framed prints are final sale and ineligible for a return or refund. Artist-Made editions are final sale and ineligible for a return or refund. International orders are final sale and ineligible for a return or refund. Of course, all orders, including final sale orders, may be eligible for a replacement if damaged in shipping or production.
Important Returns Information:
+20x200 is not responsible for and does not reimburse shipping costs on any returns or exchanges, unless due to an error made directly by 20x200.
+Pack your return very well! Please hold onto your original packaging if you think you may be requesting a return. Returned prints received by us in damaged or unsellable condition will incur a 20% fee, taken out of the refund. If the Certificate of Authenticity is returned with damage, a refund cannot be processed.
+Any items returned without the original Certificate of Authenticity cannot be refunded.
+Items with a value of $50 or more must be returned using a trackable shipping method.
+Prints larger than 16"x20", custom framed prints, Quick Ship artworks, Artist-Made artworks, and international orders are all final sale and ineligible for a return or refund.
+It generally takes 5 - 7 business days after receiving your return for it to be inspected and a refund submitted.
+All returns must be received within 30 days of the original delivery date.
In the rare instance that your order is damaged in transit or arrives in an otherwise imperfect state, or you receive the incorrect art or frame, please be sure to retain the original packaging your item was shipped in and contact email@example.com within 10 days of the delivery date so we can make this right ASAP. For damaged orders, please include photos of the damaged item itself and the packaging. If your package was shipped with a Shock Watch sticker, be sure to include a photo of that. Dinged corners and/or dents to the outer packaging are clear signals of carrier mishandling, and will help us when filing a claim.
Since we live online, email is almost always the fastest and best way to get in touch with us! We're at firstname.lastname@example.org or you can use our contact form.
If you do need to send us something by snail mail, our mailing address is:
20x200 | Jen Bekman Projects
135 Plymouth St Suite 606A
Brooklyn, NY 11201
You can also leave us a voicemail message at (212) 219-0166 and we'll give you a call back, but keep in mind that email is usually much quicker!
At this time we are not actively accepting submissions, but if you feel your art is something we should definitely see, you can email email@example.com with the subject line "Submission:" followed by your name. Be sure to include a link to your website or some images of your work.