Ridonk Sale FAQ
What is Ridonk?
Ridonk is our semi annual sale! We put together carefully curated collections of our editions and present them to you at prices rarely seen around these parts. That's what makes it completely ridonk-u-lous!
FYI: Ridonk codes are only valid on certain orders placed from January 23-Feb 2nd, 2016. Discounts cannot be applied retroactively to orders placed outside of that timeframe, or orders placed within that timeframe for ineligible items.
So how do I get these great deals?
First thing's first: to get the very best prints before someone else snags them, sign up for our newsletter. Of course, we'll be announcing these deals (and some social only deals) on Facebook and on Twitter. You can also keep your eyes peeled on our homepage for more news!
So what's the catch?
None! (Really!) You just have to enter the code during check out to save off of our select sale items.
And the fine print?
All discounted Ridonk prints are FINAL SALE. This means no returns and no refunds. We know you'll love your art, but if there's a mishap our customer service team is right here!
As for the codes, Ridonk codes are e-mailed out daily, but each one only lasts for 24 hours! No extensions, no exceptions, no kidding. No double-dipping. These offers may not be combined with other discounts, offers or promotions.
Due to the volume we generally receive during Ridonk, there may be a delay in receiving your order. Please see below for the general shipping timelines.
GeneralWhat makes 20x200 prints special?
Our limited-edition prints are museum-quality, printed with archival pigment inks on 100% cotton rag paper. Each print, exclusive to 20x200, includes a certificate of authenticity that's numbered and signed by the artist. You also have the option of choosing expert framing; just check "+ Frame" before you add art to your cart. Something we're especially proud of: Artists get half the proceeds from print sales—supporting both them and our goal to help every one of them quit their day jobs to make art full-time.What do the sizes mean?
Sizes listed indicate the size of the paper in inches, not the image. Most of our editions are printed with a margin.
Margin sizes can vary depending on the proportions of the image, and margins will change with differently sized images. For example, some prints may have a 1 inch border, while others may have up to 5 inches. Having a margin protects the image from damage and allows for easier framing and mounting.Will everything on the site always be available?
Not necessarily. We're so excited to be bringing art to you, but the prints you see here are limited editions and come in limited quantities. So while they're ready to ship immediately, they are also very likely to run out. If you do fall for a print, know that just because you see it today doesn't mean it's going to be here tomorrow.What does it mean when a print is marked as “temporarily unavailable”?
If you see something that's "temporarily unavailable", that just means we're out of stock at the moment and will be getting more in the future. This is different from a “Sold Out” edition - which is permanently sold out and will not be returning. If you would like to be notified when an edition is back in stock, email firstname.lastname@example.org with the edition title and artist, and we’ll let you know the second it is available.Do you offer gift certificates?
Yes! Just go to our gift certificate page and choose a denomination. Please note that gift certificates are not eligible for returns.How do I subscribe to your newsletter?
OrdersI have a question about my order. How can I contact you?
Email us at email@example.com and include your order number, and we'll get back to you as quickly as we can. You can also leave us a voicemail message at (212) 219-0166, but email is generally much quicker.What happens after I place my order?
We process orders Monday through Friday at noon Eastern and many orders may ship the same day. When your order does ship we'll email you a shipping confirmation, including and tracking number. All framed art is shipped individually and separately from unframed art. Please see below for more information on shipping times.Is there a limit to the number of prints I can buy from one edition?
In some instances (new releases, special editions, discounted editions) we reserve the right to limit it to one per customer. This way we can spread the art around!I have a 20x200 gift certificate or voucher from another site (Groupon, LivingSocial, Gilt Groupe, etc.). Can I still redeem it?
You certainly can. Just email our customer service department at firstname.lastname@example.org. Keep in mind that only one voucher code may be applied per order. Voucher codes cannot be combined.Why did my discount code not work?
Discount codes cannot be combined, so check to make sure you haven't already applied one to your order. There are also a few artists and artworks that are not eligible to be discounted, so you may have tried to apply it toward one of those editions. You can see what is not eligible for a discount here. Still no dice? Contact us and we'll look into it.
ShippingHow long will it take for me to get my order?
Gift certificates are delivered immediately by email.
Unframed prints typically ship within 10 business days of your order date (but often sooner) via USPS. You'll receive a tracking number and shipment confirmation the moment your order ships. In the continental US, delivery time is 1-3 business days. International orders may take up to 14 business days due to customs.
Custom framed prints are made-to-order by hand (which takes some time!) They generally ship within 3-5 weeks of your order date, via FedEx ground. You'll receive a tracking number and shipment confirmation the moment your order ships. Delivery time is typically 1-5 business days from shipment date.Do you ship to countries outside the U.S.?
Yes! 20x200 ships internationally (including to Australia, the UK, and Canada). You will be able to select your country from a dropdown list during checkout. If you don't see your country of residence drop us a line and we'll work on adding it. Unfortunately we cannot ship framed art outside the U.S.
What if my package was returned to sender?
No problem! We'll get that sent back out to you right away. If your package was unclaimed or the address provided was incorrect, a re-shipment fee may apply.
What's your return policy?
Cancellation and Changes - If you wish to cancel or change your order for any reason, please contact email@example.com as soon as possible. In order to provide the absolute best service, we often ship orders on the same day that they are received, and if your order ships before your request is received, we will not be able to modify your order. If your order ships and you would still like to cancel it, you are responsible for returning the item for a refund. Custom framed orders cannot be cancelled.
Refunds and Returns - Most unframed prints are eligible for a refund within 30 days of the original delivery, unless specified at point of purchase (eg items marked final sale, or items purchased during the RIDONK sale). Unframed prints over 20"x20" are not eligible for a return or refund, though may be eligible for a replacement if damaged in shipping or production. Custom framed prints are not eligible for a return or refund, though may be eligible for replacement if damaged in shipping or production. Since all of our art is limited-edition, we need to verify the condition of the print and its matching Certificate Of Authenticity before we can issue a refund. Please contact us to begin the returns process.
Important Returns Information:
- 20x200 is not responsible for and does not reimburse shipping costs on any returns or exchanges, unless due to an error made directly by 20x200.
- Pack your return very well. Returned items received by us in damaged or unsellable condition will incur a 15% fee, taken out of the refund.
- Items with a value of $50 or more must be returned using a trackable method.
- Certificates of Authenticity that are returned with damage cannot be accepted for a refund.
- Any items returned without the original Certificate of Authenticity will not be accepted for a refund.
- Custom framed prints are not eligible for a refund.
- It generally takes 5 - 7 business days after receiving your return for it to be inspected and a refund submitted.
Damaged or incorrect orders - If for any reason you receive your art damaged or receive the incorrect art please contact firstname.lastname@example.org as soon as possible, so we can resolve and replace the item at no charge to you.
Contact UsI'm a member of the media who's interested in writing about 20x200. Who should I talk to?
Email email@example.com and we'll connect you.What's the best way to contact you?
Since we live online, email is almost always the best way to get in touch with us; we're at firstname.lastname@example.org or you can use our contact form.
If you do need to send us something by snail mail, our mailing address is:
20x200 | Jen Bekman Projects
319 Lafayette St.
New York, NY 10012
You can also leave us a voicemail message at (212) 219-0166 if you want to talk with someone directly, but do keep in mind that email is usually much quicker!