FAQ

General

What makes 20x200 prints special?

Our limited-edition prints are museum-quality, printed with archival pigment inks on 100% cotton rag paper (unless otherwise noted). Each print, exclusive to 20x200, includes a Certificate of Authenticity that's numbered and signed by the artist. We work closely with all our artists to ensure their editions are presented according to their intentions. Our Vintage and Space editions have been hand-selected by our founder and chief curator, Jen Bekman, and their digital files carefully restored to the beauty of the original prints. 

Something we're especially proud of: Artists get paid for every single print we sell—supporting both them and our goal to help every one of them quit their day jobs to make art full-time. 

Our collectors also have the option of adding our expert custom framing to their art. More on that below.

What do the sizes mean?

Sizes listed indicate the size of the paper in inches, not the size of the image. Most of our editions are printed with a margin.

Margin sizes can vary depending on the proportions of the image, and margins will change with differently sized images. Our prints have a minimum margin of .5", with a few exceptions in order to present the work according to an artist's intent. Margins for our largest images may be as much as 5”.  Having a margin protects the image from damage and allows for easier framing and mounting. If you'd like specific image or margin dimensions for a given edition, shoot us an email at support@20x200.com

Will everything on the site always be available?

We're so excited to bring you art, but the artworks on our site are limited-edition prints that come in limited quantities. That means once a print is sold out, it's gone for good. Our limited quantities are part of what make our prints so special, but unfortunately that means you may miss out on an edition if you don't act fast. 

What does it mean when a print is marked as “temporarily unavailable”?

If you see something that's "temporarily unavailable", that art is not available to order at the moment, but it will be available again in the near future. This is different from a “Sold Out” edition, which will not be returning. If you would like to be notified when a temporarily unavailable edition is available again, email support@20x200.com with the edition title and artist, and we’ll let you know the second you can scoop it up. 

Will my art look exactly as it does online?
Computers are often calibrated differently, so the color of our art as seen online may vary ever so slightly depending on the color reproduction of a given computer screen. Computer screens are also lit from behind, which can sometimes give a false brightness to an image that varies from manufacturer to manufacturer. 

What's the deal with your custom frames?
Our hand-crafted custom made frames are the quickest way to get gorgeous art up on your walls. You have your choice of black or white wood, but we also suggest a frame color based on what we think will best suit the image. Pop over here for more information on frame construction and the materials we use.  

A few of our custom-framed editions are not matted. These editions are floated using a hinge float technique—when you select a frame for these artworks, you will see the word "floated" next to the frame description. The result is a look that keeps your art "floated" in the center of the frame. It's a framing method often used for art with interesting edges or textures, original works, and anything with an artifactual feel. For more information on the floating technique we use, head over here

If you'd like our experts to frame your print, just check the "+Frame" box when you add art to your cart. Don't see that option? Some larger-sized prints don't list framing options; if you'd like to arrange a consultation about options, please email support@20x200.com and we'll do whatever we can to help.

Our frames are made to order by hand, so they take a bit longer to ship. See below for more information on shipping timelines for framed art. We do not currently ship framed art internationally, but we hope to be able to in the future. 

Do you offer gift certificates?

Yes! Just go to our gift certificate page and choose a value. Please note that gift certificates are final sale and not eligible for returns.

How do I subscribe to your newsletter?

Just type your email address into the form here.  And we'll never give out your information to anyone else

 

Orders

I have a question about my order. How can I contact you?

Email us at support@20x200.com and include your order number. We'll get back to you as quickly as we can—we respond to most emails within 24 hours during the business week! You can also leave us a voicemail message at (212) 219-0166, but email is generally a much faster way to reach us. 

What happens after I place my order?

You'll receive an order confirmation email. Check your spam folder if you don't see it in your inbox! We process orders Monday through Friday at noon Eastern. Your order may ship as soon as the very next day, but please see below for our standard shipping timelines. When your order ships, we'll email you a shipping confirmation including a tracking number. All framed art is shipped individually and separately from unframed art, and larger unframed prints may be shipped individually. 

Is there a limit to the number of prints I can buy from one edition?

In some instances (new releases, special editions, discounted editions) we reserve the right to limit it to one per customer. This way we can spread the art around!

I have a 20x200 gift certificate or voucher from another site (Groupon, LivingSocial, Gilt Groupe, etc.). Can I still redeem it?

Probably! Just email our customer service department at support@20x200.com and be sure to include your code so we can look it up. Keep in mind that only one voucher code may be applied per order, voucher codes cannot be combined, and expired vouchers may only be redeemable at the purchase price.

Why did my discount code not work?

Discount codes cannot be combined, so check to make sure you haven't already applied one to your order. There are also a few artists and artworks that are not eligible to be discounted, so you may have tried to apply it toward one of their editions. You can see what is not eligible for a discount here. Still no dice? Contact us and we'll look into it ASAP! Note that discount codes cannot be applied retroactively. 

Are the listed prices on 20x200 in US Dollars, or does it vary by country?

All of the prices listed on our website are in US Dollars (USD).  If you’d like to convert the prices to your country’s currency with the most up-to-date conversion rate, try this handy tool by google: https://www.google.com/finance/converter . 

 

Shipping

How long will it take for me to get my order?

Gift certificates are delivered immediately by email.

Unframed prints typically ship via USPS within 10 business days of your order date, although they may ship as soon as the very next day. You'll receive a shipment confirmation email along with a tracking number the moment your order ships. In the continental US, delivery time is typically 1-5 business days, barring any unusual delays related to inclement weather or other unavoidable setbacks encountered while your package is in transit. International orders typically take 10-14 business days, but may be delayed due to customs (import fees may apply!). See below for more information on international shipments.

Custom framed prints are made-to-order by hand (which takes some time!) They generally ship within 2-4 weeks of your order date, via FedEx Ground. You'll receive a tracking number and shipment confirmation the moment your order ships. Delivery time is typically 1-5 business days from shipment date. 

If you need your order expedited, send us an email at support@20x200.com and we'll see what we can do!

Do you ship to countries outside the U.S.?

Yes! 20x200 ships internationally (including to Australia, the UK, and Canada). You will be able to select your country from a dropdown list during checkout. If you don't see your country of residence drop us a line and we'll work on adding it. Unfortunately, custom-framed prints cannot be shipped outside of the U.S. Please note that all international orders are final sale, and ineligible for return.

Once shipped, international packages typically take 10-14 business days to reach their destination, but they may be delayed due to the processing speed of your local customs department. Sadly, we have no say over how quickly your local customs department processes your package—wish we did!

Please note that all international packages may be subject to additional customs, duties, or other fees. 20x200 has no control over these fees, as they're calculated by a given country's customs department, so unfortunately we cannot be responsible for them.

What if my package was returned to sender?
No problem! We'll get that sent back out to you right away. If your package was unclaimed or the address you provided was incorrect, a re-shipment fee may apply. 

Can I pick up my order in person?
Nope. In-person pickups aren't possible at the moment.

 

Returns

What's your return policy?  
Cancellation and Changes - If you wish to cancel your order or change your order or shipping information, please contact support@20x200.com as soon as possible. In order to provide the absolute best service, we ship orders as soon as we can, sometimes even the same day they're received. If your order ships before we receive your cancellation request, we will not be able to modify your order, and you will be responsible for returning the item for a refund excluding shipping. Custom framed orders are final sale and cannot be cancelled. 

Refunds and Returns - All returns need to be authorized by 20x200, so please contact us to begin the returns process. Most unframed prints are eligible for a refund if we receive the return within 30 days of the original delivery date. Final sale items cannot be returned, including items purchased during our semi annual sale or using another final sale discount code. Unframed prints over 20"x20" are final sale and ineligible for a return or refund. Custom framed prints are final sale and ineligible for a return or refund. International orders are final sale and ineligible for a return or refund. Of course, all orders, including final sale orders, may be eligible for a replacement if damaged in shipping or production.

Since all of our art is limited-edition, we need to verify the condition of the print and its matching Certificate Of Authenticity before we can issue a refund. 

Important Returns Information:

  • 20x200 is not responsible for and does not reimburse shipping costs on any returns or exchanges, unless due to an error made directly by 20x200.
  • Pack your return very well! It's a good idea to hold onto your original packaging if you think you may be requesting a return. Returned prints received by us in damaged or unsellable condition willl incur a 20% fee, taken out of the refund. If the Certificate of Authenticity is returned with damage, a refund cannot be processed.
  • Any items returned without the original Certificate of Authenticity cannot be refunded.
  • Items with a value of $50 or more must be returned using a trackable shipping method.
  • Prints larger than 20"x20", custom framed prints, and international orders are all final sale and ineligible for a return or refund.
  • It generally takes 5 - 7 business days after receiving your return for it to be inspected and a refund submitted.
  • All returns must be received within 30 days of the original delivery date.

Damaged or incorrect orders - If you receive your art in damaged condition or receive the incorrect art, please contact support@20x200.com within 10 days of receiving your order, so we can resolve and replace the item at no charge to you. We want to make this right ASAP!

 

Contact Us

I'm a member of the media who's interested in writing about 20x200. Who should I talk to? 

Email press@20x200.com and we'll connect you to the right person.

What's the best way to contact you? 

Since we live online, email is almost always the fastest and best way to get in touch with us! We're at support@20x200.com or you can use our contact form

If you do need to send us something by snail mail, our mailing address is: 

20x200 | Jen Bekman Projects
319 Lafayette St.
New York, NY 10012

You can also leave us a voicemail message at (212) 219-0166 and we'll give you a call back, but keep in mind that email is usually much quicker!

I'm an artist. How can I submit art to you?

At this time we are not actively accepting submissions, but if you feel your art is something we should definitely see, you can email support@20x200.com with the subject line "Submission:" followed by your name. Be sure to include a link to your website or some images of your work. 

What's your privacy policy?

Click here to read our privacy policy.