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Shipping and production are running slower than usual due to state-mandated safety regulations here in NYC, but we've found a way to (safely!) resume operations in a scaled-back form. Keep in mind that all shipping carriers are experiencing pandemic-related delays as well, which we have no control over. We’re committed to keeping our collectors updated as the situation evolves and can be reached at firstname.lastname@example.org if you have any questions. Huge thanks, as always, for your patience and support!
Email us at email@example.com and include your order number. We'll get back to you as quickly as we can—we respond to most emails within 24 hours during the business week! You can also leave us a voicemail at (212) 219-0166, but email is generally a much faster way to reach us.
You'll receive an order confirmation email. Check your spam folder if you don't see it in your inbox! We process orders Monday through Friday at noon Eastern. Your order may ship as soon as the very next day, but please see below for our standard shipping timelines. When your order ships, we'll email you a shipping confirmation including a tracking number. All framed art is shipped individually and separately from unframed art, and larger unframed prints may be shipped individually. If multiple Artist-Made items are ordered, they may ship together, but they will not ship with prints or framed prints.
The Certificate of Authenticity that accompanies a contemporary artist print is irreplaceable—so hold on tight! If you've purchased a framed edition, the Certificate of Authenticity and Artist Info Sheet will arrive securely affixed to the back of your frame in a clear plastic sleeve. If you purchased a print alone, we suggest you either affix the documents to your frame of choice in a similar manner, or find a safe place to store them.
In some instances (new releases, special editions, discounted editions) we reserve the right to limit it to one per customer. This way we can spread the art around!
Maybe. Just email our customer service department at firstname.lastname@example.org and be sure to include your code so we can look it up. Keep in mind that only one voucher code may be applied per order, voucher codes cannot be combined or applied to Gift Certificate prices, and expired vouchers may only be redeemable at the purchase price.
Discount codes cannot be combined, so check to make sure you haven't already applied one to your order. Discount codes cannot be used to purchase gift certificates. There are also a few artists and artworks that are not eligible to be discounted. You can see what is not eligible for a discount here. Still no dice? Contact us and we'll look into it ASAP! Note that discount codes cannot be applied retroactively.
All of the prices listed on our website are in US Dollars (USD). If you’d like to convert the prices to your country’s currency with the most up-to-date conversion rate, there are tons of currency converters available online.
If you wish to cancel your order or change your order or shipping information, please contact email@example.com as soon as possible. In order to provide the absolute best service, we ship orders as soon as we can, sometimes even the same day they're placed. If your order ships before we receive your cancellation request, we will not be able to modify your order, and you will be responsible for returning the item for a refund excluding shipping (see below for more info about returns). Custom framed orders are final sale and cannot be cancelled.
Gift certificates are delivered immediately by email.
Unframed prints typically ship via USPS within 10 business days of your order date, although they may ship as soon as the very next day. You'll receive a shipment confirmation email along with a tracking number the moment your order ships. In the continental US, delivery time is typically 1-5 business days, barring any unusual delays related to inclement weather or other unavoidable setbacks encountered while your package is in transit. International orders typically take 10-14 business days, but may be delayed due to customs (import fees may apply). See below for more information on international shipments.
Custom framed prints are made-to-order by hand (which takes some time!) They generally ship within 2-4 weeks of your order date, via FedEx Ground. You'll receive a tracking number and shipment confirmation the moment your order ships. Delivery time is typically 1-5 business days from shipment date.
Artist-Made editions may require extended shipping timelines. Please refer to their individual product pages for details.
If you need your order expedited, send us an email at firstname.lastname@example.org and we'll see what we can do!
Our Quick Ship artworks are the answer to your last minute art needs. All artworks in our Quick Ship collection ship within 1 business day. Prints in this collection cannot be framed, and framed artworks in this collection are all framed in our white, custom cut frames. (More on our handcrafted framing here.)
Yes! 20x200 ships internationally (including to Australia, the UK, and Canada). You will be able to select your country from a dropdown list during checkout. If you don't see your country of residence drop us a line and we'll work on adding it. Unfortunately, custom-framed prints cannot be shipped outside of the U.S. Please note that all international orders are final sale and ineligible for return or refund.
Once shipped, international packages typically take 10-14 business days to reach their destination, but they may be delayed due to the processing speed of your local customs department. Sadly, we have no say over how quickly your local customs department processes your package—wish we did!
Please note that all international packages may be subject to additional customs, duties, or other fees. 20x200 has no control over these fees, as they're calculated by a given country's customs department, so unfortunately we cannot be responsible for them.
No problem! We'll get that sent back out to you right away. If your package was unclaimed or the address you provided was incorrect, a re-shipment fee may apply.
Nope. In-person pickups aren't possible at the moment.
All returns need to be authorized by 20x200, so please contact us to begin the returns process. Most unframed prints are eligible for a refund if we receive the return within 30 days of the original delivery date. Since all of our art is limited-edition, we need to verify the condition of the print and its matching Certificate Of Authenticity before we can issue a refund.
Final sale items cannot be returned, including items purchased during our Semi-Annual Sale or using another final sale discount code. Unframed prints over 16"x20" are final sale and ineligible for a return or refund. Custom framed prints are final sale and ineligible for a return or refund. Artist-Made editions are final sale and ineligible for a return or refund. International orders are final sale and ineligible for a return or refund. Of course, all orders, including final sale orders, may be eligible for a replacement if damaged in shipping or production.
Important Returns Information:
+20x200 is not responsible for and does not reimburse shipping costs on any returns or exchanges, unless due to an error made directly by 20x200.
+Pack your return very well! Please hold onto your original packaging if you think you may be requesting a return. Returned prints received by us in damaged or unsellable condition will incur a 20% fee, taken out of the refund. If the Certificate of Authenticity is returned with damage, a refund cannot be processed.
+Any items returned without the original Certificate of Authenticity cannot be refunded.
+Items with a value of $50 or more must be returned using a trackable shipping method.
+Prints larger than 16"x20", custom framed prints, and international orders are all final sale and ineligible for a return or refund.
+It generally takes 5 - 7 business days after receiving your return for it to be inspected and a refund submitted.
+All returns must be received within 30 days of the original delivery date.
In the rare instance that your order is damaged in transit or arrives in an otherwise imperfect state, or you receive the incorrect art or frame, please be sure to retain the original packaging your item was shipped in and contact email@example.com within 10 days of the delivery date so we can make this right ASAP. For damaged orders, please include photos of the damaged item itself and the packaging. If your package was shipped with a Shock Watch sticker, be sure to include a photo of that. Dinged corners and/or dents to the outer packaging are clear signals of carrier mishandling, and will help us when filing a claim.
Email firstname.lastname@example.org and we'll connect you to the right person.
If you do need to send us something by snail mail, our mailing address is:
20x200 | Jen Bekman Projects
25 Jay St., Suite 102
Brooklyn, NY 11201
You can also leave us a voicemail message at (212) 219-0166 and we'll give you a call back, but keep in mind that email is usually much quicker!
At this time we are not actively accepting submissions, but if you feel your art is something we should definitely see, you can email email@example.com with the subject line "Submission:" followed by your name. Be sure to include a link to your website or some images of your work.